Policies/FAQ

Where do you ship to and from?
We are located in Alabama and ship all over the United States (including US territories).

When can I expect to receive my order?
Our standard processing time is 3-5 business days (even with priority shipping). Please note that this excludes weekends and holidays.

How can I track my order?
The most reliable way to track your package is with the provided tracking number on the UPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by UPS, the tracking information will update. Third-party apps like Shop may also indicate that your package has shipped or has been partially delivered, but the most reliable tracking is with the tracking number on the UPS website.

If my butter melts can I still use it? Should I throw it away? Is it spoiled?
Our whipped butter is absolutely still usable, fragrant and effective even when melted. It won't go back to a whipped texture (unless you whip it yourself with a hand mixer) but it will still be spreadable with the texture of a soft cream. If your butter arrives melted just put it in the fridge and let it harden, take it out and let it come up to room temperature.

My butter melted and now it's low down in the container. Did I receive less product?
No. We whip a lot of air into our butters so when they melt the volume goes down because the air bubbles escape. But the weight of the product is the same and it will last the same amount of time.

Can I cancel or change my order?
Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. Customer service inquiries are resolved in the order they are received; therefore, we cannot guarantee that order change requests will be accommodated before an order is processed. This includes item swaps, add-ons, and address changes or updates. If an address change and reshipment is requested, customers are responsible for covering the cost of the new shipping label once it has been printed.

What if my order is returned to sender?
In the event that your package is returned to us by UPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax. Return to sender refunds do not include shipping costs, expedited processing (Skip the Line), nor insurance (Purchase Protection).

Refund Policy
We ship replacements or issue full refunds for incorrect orders and spilled/damaged product. To receive a refund or replacement just email photos of the spilled/damaged/incorrect product to contact@moisturizedandunbothered.com.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent. We do not issue refunds when there is slight variation in product volume.

We do not re-ship or refund if whipped butters melt when regular shipping was selected. If your product arrives to you melted put it in the fridge until it hardens. Then put it in a cool room and let it come up to room temperature. It will have a denser texture, more the consistency of a cream than a whip, but it is usable.

Melted products sometimes lose volume because air bubbles have escaped, so it will appear lower in the container, however the weight of the product is consistent with what is on the label. If you selected insulated shipping and your product arrives melted, we offer a partial refund (if you choose to keep it), a replacement or a full refund (if you choose to return it, we will send a prepaid label).

What if I'm not happy with my order?
Unfortunately we do not exchange products if a customer does not like the scent. We only offer exchanges in case of damaged products or incorrectly filled orders.

If you are dissatisfied with your order, please send an email to contact@moisturizedandunbothered.com with your order number and item(s) name you are dissatisfied with within 7 days of delivery.

****Moisturized & Unbothered reserves the right to deny unreasonable requests for refund/exchange at our discretion